Returns and Refunds
DELIVERY INFORMATION :
At StornaExpress , we strive to satisfy all our customers' desires, and provide the best possible shopping experience, so we allow you to return the products that you received according to the following conditions :
1- The product to be returned in its original condition and original packaging with all its accessories and has not been used or opened or changed the packaging features of the product.
2- The return will be approved after we receive the product and make sure that it is 100% correct, but if its condition violates the previous condition, the return will not be approved.
3- That we are notified of the desire to return this product by one of the ways to communicate with us within 7 days from the date of making the order or within 72 hours of receiving the product.
4- The freight and delivery value is to be borne by the customer, according to the city or country in which he is, unless the products he has connected are defective or have a factory defect, (knowing that all of our products are 100% guaranteed).
5- The amount will be returned to your balance on the StornaExpress or to your credit card, after we check the products and confirm that they are in their original condition.
6- If the products are not returnable, you will be notified by our team, and we will return the products to your address, bearing the freight.
delivery policy :
1- The shipping price is set within the specifications of the goods, and it is sent after the customer pays the value to the StornaExpress.
2- The store also has the right to cancel the order in the event of an imbalance such as setting a wrong price or if the quantity runs out.
3- StornaExpress has the right to confirm the identity of the applicant or to contact him directly in the event of a mistake in the information without the customer bearing any additional fees.
4- In the event that the order is canceled by the customer, the full amount will be returned to him in his balance at the Bitar Store or his credit card
5- Orders will be shipped within 2-8 business days once the order is processed, but sometimes shipping may take more than the number of days designated for international shipping by the carrier.
6- The customer will be provided with the shipment tracking number immediately upon dispatch.