Returns and Refunds:
Returns and Refunds:
Here\'s a quick summary of the return policy for the StornaExpress site:
1- Please send a Return and Exchanges request from the list and fill out the following information:
a. He order number you want to return.
b. The pieces you want to return (copy and paste them from the application).
c. Reason for return.
d. Confirm that the item to be returned meets the return requirements.
2- You will receive a return number and return instructions on your email, please save the number and information and follow the instructions carefully.
3- Cosmetics & Care and Sex Products cannot be changed or returned unless they are damaged or a different product has been sent for the product requested by you (different from the picture on the site)
How to Avoid Returns:
We wish you a pleasant and satisfying shopping experience and hope that all your purchases will be satisfied and that you will not have to return them. The main reason for return in many cases is to choose the wrong size, so StornaExpress has made an extra effort to make it easier for you to choose your appropriate size. We offer you two tables to help you choose the right size: the first is the body size chart, and the second is the dress size table. Both tables are located on the page related to each item in a bar called "Size Guide" under the "Add to Shopping Bag" icon. We recommend that you refer to both tables to take your measurements and measurements of the piece and compare them to any similar piece of clothing you have. Your return to both tables will make you choose your suitable size,
Return policy and replacement:
The goods to be returned must be shipped with the same truck company
If you want to return a piece, StornaExpress will make it easy to return and switch. In order to provide more convenience to our customers, StornaExpress has chosen to deal with well-known shipping companies. Simply send a return request (as described above) and we will send you a pre-paid return sticker for the company. Print the label and the shipping company driver will receive the items to be returned from your home or work place at the time specified in the order. You can also deliver the returned items to the nearest branch of the shipping company if you wish:
• The piece has not been worn outside the house.
• be returned in the same condition as received.
• It has not been washed.
• The goods should be returned to the original packaging, all original cards and labels.
• Be sent within 30 days of purchase.
In the event that these conditions are not met, StornaExpress reserves the right not to change or refund the price of the item.
Shipping costs are not refunded unless the reason for the return is due to our mistake (such as the arrival of a piece other than the one ordered), then StornaExpress will bear the shipping costs. You can use your stored balance in offers and in download seasons where it does not expire. You can redeem your cash balance within a maximum period of six months from the date of issue, and then you can only use it in the purchase of goods and will not be refunded in cash.
If you prefer to refund the price of the piece, all you have to do is tell us when you fill out the return request and we will refund the price of the item in the same way you pay. The cost of the item is usually refunded to your bank account within five business days.
Shipping costs for goods to be refunded:
If you want to return the goods and refund the price of the piece, the shipping costs of the returned item depend on the number of pieces to be returned. Shipping costs per piece is $ 4.95. For example, the cost of returning one piece is $ 4.95; $ 9.90 for two pieces; $ 14.85 for three pieces, and so on.
Shipping costs will be deducted from the original item price. StornaExpress bears the costs of shipping the returned goods. We pay the shipping companies twice as much as our customers charge for each shipment. In order not to take advantage of the shipping offers provided by StornaExpress, we charge the shipping costs for each item returned. Some customers order dozens of pieces of different colors and sizes to experiment and then return most of them. Because of this, StornaExpress has hundreds of dollars to ship all these goods, which is not fair, as it will deprive other customers of cheap shipping. As we explained earlier, StornaExpress has strived to provide its customers with two tables to help them choose the right size.
Free shipping when you choose the store balance:
We will incur the costs and will be free when you choose the stored balance instead of refunding the item.
If you choose the stored balance and then change your mind and want to refund the price of the piece in cash, you can do so within six months from the date of issuing the stored balance, and therefore the shipping costs we have charged will be deducted from the refund.
• Note: If your purchases value more than $ 100 and you get free shipping, and then you return some purchases to become less than $ 100, then the free shipping offer will be canceled, deducting the original shipping cost of $ 6.95.
• Return request approval notice:
Often the pieces you want to return need 5 business days max to reach our warehouse. If the returned items meet the above requirements, we will initiate refund or stock refund procedures and we will send you a notice via e-mail.
• Use the stored balance to switch the widget or make a new order
• Once you have received a notice that you have a stored balance, you can use this balance immediately to change the order, change the color or size, or you can order another piece or pieces. If you do not want to place a new order immediately, you can be sure that your stored balance does not expire and you can use it whenever you want.
• Cancelling order:
If you wish to cancel your order after placing it and before it is shipped to you, please contact us immediately. Your order is quickly reviewed - sometimes within a few hours.
• If you cancel the order before shipping it, you will not incur any costs and your payment will be fully refunded.
• If you cancel the order after shipping it, you will have to bear the return cost and original shipping costs.