Delivery Information

Please note that we work all days of the week and are available around the clock in Storna Express, except for holidays and public holidays. Vacation for all Storna Express employees and shipping companies.

Our first mission is to provide you with the best online shopping experience, so we have facilitated the shipping and delivery process for you because your comfort is our priority.

Sturna Express delivers your orders through the company's fleet, and other delivery companies or individuals may be called upon at peak times to confirm your service and deliver your orders in a timely manner to you.

The delivery method at Storna Express is delivery on the same day or on another day, depending on your geographic region, provided that the delivery period does not exceed 7 to 10 working days, while giving you the option to choose the appropriate time for delivery at any time during the day, week, or even During the month

You can subscribe to deliver your selected products periodically (daily, weekly, or monthly).

The commodity must be ordered at least four hours before the time to be acquired in order for the delivery team to provide the commodity with consideration given to the time of order (not to be late) and Storna Express working hours in addition to that there are goods that need more than this time to be prepared and may reach a day or Several days depending on the nature of the product

In the event of urgent requests, please contact customer service and we will do our best to assist you

You will be required to sign a copy of the invoice to confirm your receipt of the products as indicated on the invoice. The request will be delivered to the address registered in the order, and the signature of any person present at this address will be considered as your receipt of the order

In the event that we reach the registered address and no one is present at this address, please contact customer service to determine another time for delivery and the company will not be responsible for any request that exceeds the 10 days from the first date of delivery of the order. Note that in the event that you are not available at the agreed time of delivery for twice, additional fees will be charged for delivery after that.

The one-time delivery fee is 12 euros within the European Union, 14 euros Canada and the United States of America.

Payment on delivery charges apply only when shipping to the countries of the Gulf Cooperation Council. The fee is $ 23 for the shipping company. You can choose another payment method to save this amount.

 

Free shipping

Sturna Express provides a free delivery service for orders worth more than $ 60 and a delivery service within 7-10 working days to all countries of the world.

To find out the shipping cost for other countries, please contact us via the following email

(info@stornaexpress.com).

  Delivery schedule

We offer daily delivery services except Friday and public holidays in some countries.

For in-house orders after 2 PM, it will be delivered within 2 to 7 working days

 Important information about delivery

 The applicant is required to sign his receipt of procurement document

Sturna Express guarantees that the order is safe from theft and damage the moment it leaves the store until the moment of delivery. Sturna Express is not responsible for the product after signing the receipt document

Ships by DHL, UPS, ARAMEX, TNT

The approximate lead time is used for delivery from the moment the order is sent. Sturna Express is not responsible for any delay caused by the procedures for payment of fees by the applicant.

Adding fees to the cost of shipping the order if the place of delivery is located in a remote area

If you wish to cancel and replace your order, please go to the return policy page and follow the steps listed there

Please note that if your order has already been submitted and you wish to cancel it, you must wait for it to reach you and then proceed with the return procedures.